At Pokémon Supply, we are committed to providing a secure and reliable Marketplace for buying, selling, and consigning items. Due to the nature of collectibles, all sales are final. Please carefully review our policy below before making a purchase.

Cancellations due to any reasons are not accepted. Payment plans are non-refundable. No returns are accepted.

1. Authenticity and Condition Disclosure

All graded cards are authenticated and graded by third-party professional services (e.g., PSA, TAG, BGS, CGC). The assigned grade and any imperfections noted are the responsibility of the grading company. Pokémon Supply is not liable for disputes regarding grading outcomes. This includes residue, gunk, mold, growth, loose plastic, or loose cards inside their case. These are to be resolved through the third-party grading company.

Sealed products are sold as-is. We provide high-resolution images and detailed descriptions of sealed products. If you require additional details before purchase, please contact us.

2. Damage During Shipping

We take extensive precautions to ensure safe packaging and shipping. However, once an item leaves our facility, we are not responsible for damages incurred during transit. We highly recommend purchasing shipping insurance at checkout to protect your order.

If your item arrives damaged, please file a claim with the shipping carrier and resolve with the third-party grading company. If it’s a sealed product, insurance must be purchased to be protected from damage.

We are not responsible for customs opening the package, theft, damage, or opening of sealed product. When the product leaves our facility, it is represented exactly by the photos and scans provided. No allegations regarding Pokémon Supply selling damaged products will be accepted. By purchasing through our Marketplace, you agree to the good faith in the products and services we provide to the community and our buyers.

3. Exceptions (Pokémon Supply Error Only)

We will only issue a refund or replacement if you received the wrong item (incorrect card or box).

If you believe your order qualifies for an exception, you must contact us within 48 hours of delivery confirmation with detailed photos and order confirmation. These will be accepted on a case-by-case basis. The standard, however, is that all sales are final.

4. Fraud Prevention and Chargebacks

All orders are final and binding. Unauthorized chargebacks or payment disputes will be contested with supporting documentation. Accounts engaging in fraudulent behavior will be restricted from future purchases, and your information may be used in opening law enforcement cases.

5. Consignment Shipping and Insurance Policy

All consignment items shipped are eligible for shipping insurance at the consignor’s choice during checkout. Insurance covers loss, theft, and damage during transit. It is the responsibility of the consignor to choose insurance or not. They assume full responsibility for any loss or damage. If the buyer opts out, they acknowledge that Pokémon Supply is not liable for any issues once the package has been shipped. Pokémon Supply is not responsible for carrier mishandling, delays, or damages if insurance was declined.

By completing a purchase on Pokémon Supply, you agree to this No Returns and Refunds Policy:

  • Items that did not arrive, were lost, damaged, or stolen after shipment and insurance was not purchased.

  • Items that you disagree with the grade or condition. You will be directed to the third-party grading service to resolve.

  • Items that are damaged or defective. Items that are damaged or become defective for any reason during shipment or in customs (and insurance was not purchased), you are solely responsible to resolve.

  • Items that have been purchased by mistake. Under no circumstance or timeframe (whether immediately or several days) are cancellations allowed. All sales are final.

  • Items that you regret purchasing or have buyer’s remorse (immediately or after a period of time). All sales are final.

We understand this might be inconvenient for some customers, but as a consignment service business, it is necessary to ensure quality and out of respect for our consignors. This is the collectible consignment industry standard. By purchasing through Pokémon Supply Marketplace, you agree that there are no returns unless granted permission by Pokémon Supply in extremely limited circumstances.